Terms & Conditions
Last updated: [November 2026]
These terms apply to counselling services provided by Lilliana Gibbs, The Red Couch, Clayhill House North, Uckfield Road, Lewes, East Sussex BN8 5RU, United Kingdom (“I”, “me”), and to the use of this website.
1. Services
I offer individual counselling, couples and relationship counselling, Systemic Constellations and Sandtray work, in person near Lewes and online. Counselling is a collaborative process; I cannot guarantee specific outcomes.
2. Initial contact and agreement
After your first enquiry, I will offer an initial session. Before we begin ongoing work, we will agree on the frequency, fees and other arrangements. This agreement is confirmed [in writing / by email].
3. Fees and paymentIndividual session (60 minutes): £150Couples session (90 minutes): £220Couple Intensive (five hours): by arrangementA reduced fee is available for clients in the local region on request.Payment is due [before / at the end of each session] by [bank transfer / card]. Fees may be reviewed annually with at least [4 weeks’] notice.
4. Cancellations and missed sessions
Please cancel or reschedule at least [48 hours] in advance. Sessions cancelled at shorter notice or missed without notice will be charged in full, unless we agree otherwise in exceptional circumstances. If I need to cancel, I will give you as much notice as possible and offer an alternative time, at no charge to you.
5. Right to cancel (online bookings)
If you book sessions remotely (by email, phone or via this website), you have the right to cancel the agreement within 14 days without giving a reason. If you ask for sessions to start within that period and then cancel, you will be charged only for the sessions already held.
6. Online sessions
Online sessions take place via [platform, e.g. Zoom]. Please make sure you are in a private, quiet space with a stable internet connection. If the connection fails, I will try to reconnect; time lost through technical problems on my side will not be charged.
7. Confidentiality
Everything you share in sessions is confidential. As a member of the BACP, I work in accordance with its Ethical Framework and attend regular clinical supervision, where cases are discussed anonymously. Confidentiality may be broken only in exceptional circumstances, for example if there is a serious risk of harm to you or others, or where the law requires it. Where possible, I will discuss this with you first.
8. Not an emergency service
I am not able to offer support between sessions in a crisis. If you need urgent help, please call 999, NHS 111, or the Samaritans on 116 123 (free, 24/7).
9. Ending counselling
You can end counselling at any time. Ideally we will plan a closing session together.
10. Use of this website
The content of this website is for general information only and does not replace individual counselling or medical advice. All texts and images are protected by copyright and may not be used without permission. I am not responsible for the content of external websites linked from this site.
11. Data protection
Information about how I handle your personal data can be found in the Privacy Policy.
12. Governing law
These terms are governed by the law of England and Wales. If you are a consumer living in the EU, you also keep the protection of the mandatory consumer law of your country of residence.
